Azerbaijan launches service of lost documents

Azerpost LLC of the Ministry of Transport, Communications & High Technologies (MTCHT) has launched service Poçtap (Pochtap).

The Ministry reports that the new service is rendered within the framework of a new social project and its aim is to return found documents to their owners, abc.az writes.

“The documents found within the service are accepted by appropriate post offices, if the owner of the document is not found, it will be delivered to the appropriate authority,” the MTCHT said.

According to the Ministry, if a person finds a document by chance he may toss it in any letterbox or hand it over to any post office, as well as “Shebeke” service centers on the condition of anonymity. The document received at the post office is registered in a relevant program and searching for the holder’s contact information automatically starts, and if found, a call center employee contacts the person.

At the same time, the person who has lost his document can learn information about it, whether it is found or not, by visiting the official webpage of “Poçtap” service or calling call center.

“The person whose document was found can get the document at branch post office or order its delivery to the nearest post office by calling call center. Retention period of the document in the post offices is 10 days. The period may be extended for up to 1 month at the request of the owner of the document. The person who gets the lost document at post offices or Shebeke service centers through Poçtap service must pay service fee in the amount of AZN 1.80. If the person wants the lost document to be delivered to his/her address, delivery fee is calculated in accordance with Azerexpresspost’s service rates,” it was reported.